Dr Maassarani & Partners

Towerhill Surgery, Ebony Way, Kirkby, Merseyside L33 1XT

Important Changes to the Ordering of your Repeat Prescriptions

Please see the important announcement from Knowsley Clinical Commissioning Group regarding the changes to ordering repeat prescriptions. These changes will begin from April 1, 2018.

Please make a note of how you can order your prescriptions from April.

Did you know? You can order repeat prescriptions online via Patient Access, the NHS 24 hour online system. If you have not yet registered for online Patient Access, please contact us here


What is changing?

The way the majority of patients order their prescriptions is changing, with the majority (not all) of patients expected to order their own medications directly with their GP practice.

What is NOT changing?

If you order your medication direct with your GP practice either in person or online nothing will change for you – continue to order in this way.

If you have your prescription collected from GP practice and/or delivered to your door this will not change.  This is something that community pharmacy offer to you as a patient – but we would advise you to contact them once you’ve ordered your medication to inform them so they know to collect, and for some patients, deliver your medications.

* You may be exempt from the changes if your community pharmacy already order for you and you receive one of the following:

– A blister pack

– A special order item

– Consider yourself unable to manage for medical reason (and have no family, friends or carers to support you), your own medications.

* contact your community pharmacy to discuss.

What do I need to do?

From the date stated on the letter from your GP practice you will have to order your own repeat prescription either in person at your surgery or via online services (and possibly over the phone for some patients).

Why is this happening?

Many commercial third parties (including community pharmacies) don’t contact patients in a timely manner before ordering medications on their behalf, with some not contacting patients at all.  This is a risky process which has resulted in inappropriate medication requests, caused GPs issues with increased queries, and has led to patients receiving old medications and excess stocks.

Supporting Information:

Many patients don’t know that their community pharmacy is only informed of changes to their medications if the patient chooses to tell them – it doesn’t happen automatically.

If a patient has an appointment somewhere other than their GP practice it takes several days for their GP to be informed of any recommended changes to the patients medications – it doesn’t happen instantly.

Many patients don’t know that once a medication leaves a pharmacy it can’t be reused for another patient.  Even if the medication hasn’t been opened and is still in date it has to be safely destroyed as the quality can’t be assured.

There is currently an estimated £1.5m – £2million of medications prescribed but never taken in Knowsley each year.  This could be down to patients not wanting to take the medications prescribed or not needing them every month.

Housebound or Mobility Issues?

If you are housebound or have mobility issues, with no internet access and no-one able to support you, contact your surgery as you may be eligible to order over the phone directly with your GP practice.

Ordering Online:

Patients can now register to order their repeat prescriptions online or via an app.  There are a few different platforms for online ordering but your GP practice can advise which are compatible.

Before registering you need to attend your GP practice (once) and it is best to take two forms of ID with you to gain a code to allow you to register.  (Please note the code only lasts 28 days – if not used to register in this time you’ll need to attend and attain another code).

Once registered you can order your repeat medications online, book appointments and also verify that your request has been actioned.

Ordering your own repeat prescription:

However you choose to order your repeat prescription we’d ask you to follow these good ordering guidelines to help reduce waste:

–         We recommend ordering your next repeat prescription when you have around 7 days left of your current supply.

–         Check quantities of tablets you have before ordering to avoid keeping excess stocks.

–         Try to order only the items you need that month – they’ll still be available to order next time.

–         Your GP practice needs 2-3 working days to process your prescription so make sure you order in time.

–         Make sure you allow extra time for your GP practice during bank holidays – as working days are reduced.

–         If ordering early for a specific reason (i.e. going on holiday) add a note to your request to inform your GP and avoid a delay.

–         If your community pharmacy delivers your tablets to you, ring them to inform them when you’ve ordered your repeat prescription with your GP practice, so they know.

If your medications all run out at different times or days speak with your pharmacist who can help to synchronise your medications to avoid this issue.

Electronic Prescriptions?   

The majority of prescriptions can now be sent electronically straight from GP practice to dispenser (pharmacy).  This reduces the risk of prescriptions being misplaced, stolen or lost.  We’d encourage patients to register for electronic prescriptions (EPS) with their community pharmacy.  Once registered for EPS with your community pharmacy, your prescription will be sent automatically to them once signed by your GP.  There are some medications that aren’t able to be sent electronically (Controlled Drugs) but your community pharmacy can advise you of these, if relevant, when you register with them.

Your medications and you: 

It’s very important that patients do their best to understand their medications and what they’re used for.  It really helps clinicians when they see a patient they don’t know (i.e. at A&E) if you can tell them what medications you’re prescribed and what for, as this may impact the treatment you need or can have.

If side effects, or suspected side effects, are being experienced these should be highlighted to the prescriber so that changes can be made to reduce or remove the side effects.

If medications are no-longer being used, speak to your doctor about them.  Don’t order and not take them as this can impact decisions about your future treatment.  Discuss any issues or concerns with your GP to agree a suitable treatment plan for you.

Your community pharmacy may be able to provide you with a Medicines Use Review (MUR) to discuss how you should take your medications to make sure you’re getting the most from them – ask them for more information or to request a review.

 Please remember to only order the amount of medication you need each month as this will help reduce medicines waste.