Dr Maassarani & Partners

Towerhill Surgery, Ebony Way, Kirkby, Merseyside L33 1XT

Patient Feedback

Shape our Services (SOS)

It is important for us to provide you (as our patient) feedback with what our patient population have said about us and how we are doing in terms of providing care.  Our patients have a number of opportunities to provide their ideas/feedback/views which all contribute towards our practice making sustainable improvement to ensure we are “outstanding in everything we do” 

The feedback we receive from you as a patient or a carer feeds into an Action Plan that we call ‘Shape our Services’ or SOS!  This Action Plan can be viewed below and is added to throughout the year.

Please click on the links below to access the outcome reports from our various surveys:

 

Friends and Family Test (FFT) 

F&F Patient Survey Outcome Report – M&P – August 2017

F&F Patient Survey Outcome Report – M&P – September 2017

F&F Patient Survey Outcome Report – M&P – October 2017

F&F Patient Survey Outcome Report – M&P – November 2017

Patient (Themed) Survey 

PPG Patient Survey – Patient Engagement – August 2017

 

Annual Patient Survey