Ordering repeat prescriptions
NHS App
The easiest way to order repeat prescription is through your NHS account (through the NHS website or in the NHS App). These accounts show you all your repeat medicines and dosage and when you select the ones you need they go straight to the doctor for signing.
If you need support in downloading and/or using the NHS App then our digital assistant Kaprice will guide you through the process – click here to talk with Kaprice
Prescription Request Form
If you are unable to request your repeat prescriptions via the NHS App then you should always use the request slip printed on the right hand side of your repeat prescription. Just tick the items you need and either drop your form off with the reception staff or put it in the box in the waiting room. We will not accept hand written requests.
Telephone
We only take repeat prescription requests over the telephone for patients who are deemed to be vulnerable. If you are not a vulnerable patient and contact us by telephone and attempt to order then we will ask you to order via the NHS App or your prescription request form.
Collecting your prescription
You can usually collect your prescription from your chosen pharmacy 2 working days after you have ordered it with the practice.
You will need to choose or nominate a pharmacy to collect your prescription from; we record this in your medical record and when the doctor signs your request this is sent electronically to your nominated pharmacy.
You can change your nominated pharmacy at any time:
- on the NHS App
- at the reception within any of the two practice locations
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions. Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the practice about your prescription:
- phone us on 0151 902 0010 after 11am and ask for a telephone appointment with the pharmacist
- complete a PATCHS administration form ask for a telephone appointment with the pharmacist
Medication reviews
If you have a repeat prescription we may invite you for a yearly (or more frequent) review, either in person or via telephone. The objective of this review is to reach an agreement with you about your medicines, optimise the impact of the medicines you’re taking, reduce the number of problems you might be having with them, and reduce waste.
The review also gives you the opportunity to raise any worries, thoughts or suggestions you might have about your prescribed treatments. We will be in touch when you need a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take your old medicines to the pharmacy you got it from or bring it in to any of the two practice locations. Do not put old medicines in your household bin or flush them down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.