Prescription Requests


How can I order my repeat prescriptions?

If you require a REPEAT medication, i.e. a medication that you take regularly, then we are asking all patients to do this via the NHS App.

If you do not have access to the NHS App then you will firstly need to download the app to a mobile / tablet device – you can do this by clicking here. A valid form of ID is required to register for the NHS App so please have this to hand. The process will take you approximately 15 minutes after which time you will have access to your medical records in the palm of your hand within a couple of hours!

If you do not have access to a mobile phone or tablet then you can log in to the NHS App by using a computer – you can do this by clicking here.

Please note, patients aged 65+ are able to order repeat medications over the telephone by calling the surgery reception after 11am. If you do not have internet access and cannot access the NHS app, please drop your prescription request to reception in writing. 

How can I order a one off (acute) prescription?

If you require medication which you do not take on a regular basis or you think you may need medication for a specific condition such as back pain, mental health concerns, coughs or more then please either complete an online admin query by clicking here call us on 0151 902 0010 and a member of our team will advise. You may need an appointment with a clinician in order to be prescribed an acute medication.

Please note, you are unable to request acute prescriptions via the NHS App.

How and where can I collect my prescription?

Once requested, your prescription will be automatically sent to your nominated pharmacy electronically, meaning you do not have to collect your prescription from your practice.

If you are deemed a vulnerable patient, are housebound or a carer then you can order your repeat medication over the phone.

When will my prescription be available to collect from the pharmacy?

Our policy is to ensure your prescription is reviewed and processed by a clinician within 2 working days from the time of when you submit a request.