Patient Online Services

At Dr Maassarani & Partners we like to embrace modern digital solutions to enhance our commitment to patient care.


At the surgery we use three online services that are convenient for our patients, often saving time and avoiding a visit to the surgery.


Try the new NHS App

Get the NHS app


If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Patient Access you can continue to use it. You can use the NHS App as well.

For more information go to



Patient Access


This is NHS approved app technology that allows patients to;

  • Book routine advanced appointments up to 2 weeks in advance
  • Order repeat prescriptions
  • View medical records


If you would like to create a new Patient Access account, download the app via the app store on a mobile device or tablet. If you are using a laptop or computer please visit


“I already have a Patient Access account but it isn’t working.”

In October 2018, Patient Access was updated and re-branded. This has meant that some patients using mobiles or tablets that work on an old operating system have had to update and re-register for Patient Access.


Patient Access Troubleshooting


Signing in for the first time
If you are an existing user and this is the first time that you have used the new Patient Access then please sign in as normal using your User ID.


Once you have done this, you have the option to confirm your account details which includes confirming an email address you would like to use for future sign ins.


Until you confirm this sign in email address you can continue to sign in with your User ID.


More details about this can be found in this article and video.


I can’t sign in and my details are correct
Even if you are confident you have the correct details, try recovering your User ID (using this link) and resetting your password (using this link).


I’ve tried resetting my password, but I never receive it
Your practice may have a old, or incorrect, email address for you on the practice system. Contact the practice to update this and then try resetting your password again.


Can I share a sign in email address?
Unfortunately, it is also no longer possible to share an email address on Patient Access. This is because we use the email address as a unique identifier to ensure the account security and confidentiality. Users who shared an email address on the old platform and migrated their accounts across to our new platform are permitted to continue to share an email until a password reset is required.



eConsult – Online Consultation Software


eConsult allows patients to contact the surgery to request a same day appointment, get self-help medical advice online for their condition or complete an admin request.


You can use eConsult to:

  • discuss a particular medical problem for yourself or a child over 6 months of age
  • get self-help for a variety of medical conditions
  • self refer to other services
  • get pharmacy advice
  • request admin support


To access eConsult at Dr Maassarani & Partners please click here.