You have the right to access the information we hold about you in your medical records. This is covered by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
👀 How to request your records
- You can make a request in writing, by email, or verbally to the practice.
- Please provide as much detail as possible to help us find the information you need.
- You can also view your records securely online via the NHS App.
💡 To make this easier, our website features Kaprice, our digital assistant.
- Kaprice can guide you step-by-step through setting up and using the NHS App.
- This includes accessing your medications, test results, consultation notes, and hospital letters.
⏱ Timescales
- We must provide access to your records within one month (28 calendar days) of receiving your request.
- If your request is complex, this may take up to an additional two months, but we will inform you within the first month if this is the case.
💷 Fees
- In most cases, access is free of charge.
- A fee may only be charged if the request is manifestly unfounded, excessive, or for duplicate copies.
✏️ Correcting your record
If you believe something in your record is factually incorrect, you can ask us to amend it. We will review your request in line with NHS guidance.
❌ Withholding information
In some cases, information may be withheld if:
- A senior clinician believes sharing it could cause serious harm to your physical or mental health, or that of others.
- The record contains third party information that cannot be disclosed without their consent.
✨ We are committed to ensuring that your health information is secure, accurate, and accessible — whether through the practice directly or via the NHS App with support from Kaprice.