Zero Tolerance

Respect for All

We will always treat our patients with courtesy, care, and respect.
In return, we expect the same from everyone who visits or contacts the practice.

Unacceptable Behaviour

The following will not be tolerated:

  • 🚫 Swearing or abusive language
  • 🚫 Verbal abuse, threats, or intimidation
  • 🚫 Physical violence towards staff, patients, or visitors
  • 🚫 Racial abuse, sexual harassment, or discrimination
  • 🚫 Persistent or unrealistic demands that cause stress to staff
  • 🚫 Damage to or theft from practice property
  • 🚫 Fraudulent attempts to obtain medication or services

⚠️ Consequences

  • Abusive or violent patients may be removed from our list.
  • In serious cases, the police will be called immediately.
  • If necessary, other household members may also be removed to protect staff safety.

🤝 Our Commitment

Our doctors, nurses, and staff are here to help you.
We ask you to treat them with dignity and respect at all times.

Together, we can maintain a safe and respectful environment for everyone.