Respect for All
We will always treat our patients with courtesy, care, and respect.
In return, we expect the same from everyone who visits or contacts the practice.
❌ Unacceptable Behaviour
The following will not be tolerated:
- 🚫 Swearing or abusive language
- 🚫 Verbal abuse, threats, or intimidation
- 🚫 Physical violence towards staff, patients, or visitors
- 🚫 Racial abuse, sexual harassment, or discrimination
- 🚫 Persistent or unrealistic demands that cause stress to staff
- 🚫 Damage to or theft from practice property
- 🚫 Fraudulent attempts to obtain medication or services
⚠️ Consequences
- Abusive or violent patients may be removed from our list.
- In serious cases, the police will be called immediately.
- If necessary, other household members may also be removed to protect staff safety.
🤝 Our Commitment
Our doctors, nurses, and staff are here to help you.
We ask you to treat them with dignity and respect at all times.
Together, we can maintain a safe and respectful environment for everyone.